Frequently Asked Questions
Wool Blanket Information
What sizes of Wool Blankets do you offer?
We offer four different sizes of Wool Blankets:
- Regular throw = 140 x 183cm
- Regular+ throw = 150 x 183cm
- Large throw = 140 x 200cm
- XL throw = 140 x 240cm
Please note, "regular+" is a slight variation of our regular size. The only difference is that it is 10cm wider than our regular size.
Which size Wool Blanket is best for me?
These are our suggestions for choosing the right size throw for your bed:
Regular Size Throw (140 x 183cm) : work well as a narrow runner on the end of a double bed or single bed.
Regular+ Size Throw (150 x 183cm): work well as a narrow runner on the end of a double bed or single bed.
Large Size Throw (140 x 200cm): work well on double beds or folded on single beds.
XL Size Throw (140 x 240cm): work best on large sofas, double beds, queen beds, or king size beds.
Please look at the individual product pages for the exact size dimensions.
Where are your blankets made?
At Castle Wools, we are proud to say that all of our blankets are woven in the British Isles. We currently weave at two historical mills in Flintshire and Yorkshire.
Sheepskin Rug Information
What sizes of Sheepskin Rugs do you offer?
All of our Sheepskin Rugs slightly differ in size, colour, and shape. Please refer to our individual product descriptions for more information.
Where are your Sheepskin Rugs sourced from?
Our Sheepskin Rugs are sourced from Britain and Iceland. Please refer to individual product pages for more information.
Ordering and Shipping
How long does it take to process and ship an order?
We guarantee that all orders will be processed and shipped within 3 working days.
Do you offer International Shipping?
Unfortunately, at this time, we do not offer international shipping for our products. We are a small company focused on serving domestic customers, and international shipping logistics can be quite complex for us to handle effectively. We apologise for any inconvenience this may cause and appreciate your understanding.
What is your return policy if I am not satisfied with my purchase?
Full-price items can be returned within 28 days from dispatch for a refund or exchange (customer pays return postage).
Returned items must be in saleable condition, "new," complete, unused, and with original packaging.
Items with any form of damage, marking, or soiling cannot be resold as "new" and are non-returnable.
When will I receive a refund if I have returned a product?
Debit/Credit card refunds are credited to the same payment method used for the order.
We process refunds within 3-4 days, typically appearing in your account within 15 days.
Care and Maintenance
How do I care for my Wool Blanket?
Hand washing is the gentlest option for cleaning wool blankets. Please refer to our Wool Blanket Care Guide on more information on how to care for your Wool Blanket.
How do I care for my Sheepskin Rug?
We recommend regular shaking, vacuuming, and brushing to care for your sheepskin rug. Please see our Sheepskin Care Guide for more information.
Can I machine wash my Wool Blanket?
We do not recommend machine washing your wool blanket, as it can cause them to shrink or lose their shape. Please visit our care guide for more information on how to care for your wool blanket.
Miscellaneous
Does Castle Wools have a shop?
Castle Wools does not currently have a shop. However, you can find us every Saturday at the Highstreet Winchester Market. Look out for a bright array of blankets and sheepskins rugs!
Is Your Question Still Unaswered?
Please feel free to contact us. We're happy to answer your questions and offer advice to help you choose. We promise to reply to your query within within 3 working days.